Claims Administration & Managed Repair Solution
Your One Call For Loss Adjusting & Contractor Services
Alacrity Solutions offers a single touchpoint nationwide network model customized for Nationwide Mutual Insurance Company.
Our Relationship Today
Loyal and Integral Partner with Nationwide Since 2007.
What Else Is Possible?
Our comprehensive suite of solutions includes end-to-end claims management, field and desk services, loss mitigation and property restoration through our contractor network.
Managed Repair Solutions
Temporary Housing
Contents Valuation & Replacement
Auto field & desk solutions
Heavy equipment & specialty auto appraisals
Specialty Network Solutions Engineer, HVAC, Leak Detection
A Look At Our Managed Repair Program
We’ve spent decades establishing a nationwide network of credentialed contractors who can respond to any mitigation, repair or restoration task. With our managed repair solution, you can be sure quality standards are met and the fees are correct.
Mitigation
Emergency Response
Repair & Restoration
Specialty Services
Contractor Network
How Alacrity Is Different
- Proven Performance
- Transparent Coverage Maps
- Quality Assurance
- Issue Resolution
- Member-facing Technology that Drives Service Results
Water Mitigation Coverage
1,923
Contractors
Providing services for more than 90% of the US population and all major markets.
Restoration Coverage
2,397
Contractors
Providing services for more than 80% of the population and all major markets.
Customer Mobile App
Member Transparency
- Contact information
- Project progress
- Contractor & Customer Advocate notes
Member Interface
- Photo and document submission
- Satisfaction Survey
Customer Advocates
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Dedicated Customer Advocate on Every Claim
Every claim is assigned a Customer Advocate who has received carrier-specific training
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Structured Communication Management
Performance of Customer Advocates is measured by their adherence to the communication structure and program requirements
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Ongoing Training for Service Improvement
Customer Advocates undergo an initial training on Alacrity process and carrier-specific training with bi-annual continuing education in service improvement.
Communication and Resolution Expert (Care)
Our Promise
The CARE Team promises to provide customers a best-in-class issue resolution experience focused on communication and customer satisfaction.
Our Process
A proprietary process has been developed to improve the experience for all parties involved. Escalations are classified into categories based upon the severity and topic of the request.
Our Results
Average 2.5 days to resolve.
Net Promoter Score Results
QUESTION: "Would you recommend ABC Contractor to a friend or family member?"
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Mitigation
93 -
Restoration
87 -
Overall
90